bxbet Privacy Policy — Your Information Is Safe With Us
bxbet gives the highest priority to protecting your personal information. This policy describes how we collect, use, and store your data.
1. Introduction and Overview
bxbet is an online betting and casino platform operated for players in Bangladesh. We take the privacy of our users' personal information very seriously. This privacy policy ("Policy") describes how bxbet collects, uses, stores, and protects your information.
1 Scope of This Policy
This privacy policy applies to all services on the bxbet platform, including our website, mobile application, and any related services provided through us. When you use our platform, you are considered to have consented to the terms described in this policy.
Please read this policy carefully before using our platform. If you have any questions, contact our support team.
2. Information We Collect
bxbet collects different types of information for different purposes. A detailed breakdown is provided below.
Personal Identity Information
During registration and while using our services, we may collect the following information:
- Full name and date of birth
- Email address
- Password (stored in encrypted form)
- National ID card or passport details (for verification purposes)
- Current address
Financial Information
To process transactions, we collect the following financial information:
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal history
- Transaction amounts and dates
- Bank account details (where applicable)
Note: All financial information is secured through SSL encryption.
Activity and Usage Information
Information collected automatically while using the platform:
- IP address and device information
- Browser type and version
- Login and logout times
- Game play history and betting records
- Session duration
Communication Information
Information collected when you contact us:
- Live chat conversation records
- Email correspondence
- Complaints or comments related to issues
- Responses to surveys or feedback forms
Purpose of Use of Information
bxbet uses collected information only for specific, legitimate, and fair purposes. Those purposes are described in detail below.
3 Primary Areas of Use
- Account Management: To create, verify, and manage your account.
- Identity Verification: To verify identity in order to prevent fraud and ensure account security.
- Financial Transactions: To process your deposit and withdrawal requests and maintain transaction records.
- Customer Support: To resolve your issues and provide effective assistance.
- Security: To address unauthorized access, fraud, and other security threats.
- Legal Obligations: To comply with applicable laws and regulations.
- Service Improvement: To analyze user experience and further improve our platform.
- Responsible Gaming: To identify gambling addiction and provide support to users when needed.
4. Cookies and Tracking Technologies
bxbet uses cookies and similar technologies on our platform. These help improve your experience while using the platform.
Essential Cookies
These cookies are essential for the core functionality of the platform. Without them, login, session management, and secure transactions are not possible. These cookies cannot be disabled.
Analytics Cookies
These cookies help us understand how users are using our platform. This information is completely anonymous and is used only to improve the quality of our services.
Preference Cookies
These cookies save your preferences and settings, such as language selection or display settings, so you do not have to set them up again next time.
Cookie Controls
You can manage cookies by changing your browser settings. Note that disabling certain cookies may prevent some features of our platform from working correctly. Visit your browser's help page for more details.
Sharing Information With Third Parties
bxbet never sells your personal information to third parties. However, we may share information in certain specific situations.
5 Situations Where Information Is Shared
- Payment Processors: Information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment providers.
- Technology Service Providers: Limited information may be shared with our approved technology partners for the operation of game software and technical services.
- Legal Obligations: Information may be provided when required by a court order, a lawful request from a law enforcement agency, or applicable law.
- Fraud Prevention: Necessary information is shared with relevant agencies to address online fraud or scams.
- Business Changes: In the event of a company merger, acquisition, or asset transfer, information may be transferred in accordance with the terms of this policy.
We have strict confidentiality agreements with all third parties, and they may use information only for specified purposes.
6. Data Security Measures
bxbet uses industry-standard technologies and practices to protect your information. Our security measures are kept up to date at all times.
Technical Security
- SSL (Secure Socket Layer) encryption — applied to all data transfers
- Advanced data encryption technology
- Firewall and security monitoring systems
- Regular security assessments and audits
- Two-Factor Authentication
Organizational Security
- Strict access controls — only authorized staff can access information
- Regular staff training and awareness programs
- A rapid response plan in the event of a data breach
- Data minimization policy — only necessary information is collected
In the Event of a Security Breach
If a data breach occurs that poses a high risk to your rights and freedoms, bxbet will notify you immediately. We will also inform the relevant regulatory authorities in a timely manner and make every effort to mitigate any harm.
Data Retention and Deletion
7 Data Retention Period
bxbet retains your information only for as long as it is needed for the relevant purpose or as required under applicable law. The retention period depends on the type and purpose of the information.
- Account Information: While the account is active and, after closure, as required by applicable legal obligations.
- Financial Records: For the period specified under financial laws and regulations.
- Communication Records: For a reasonable period after the issue has been resolved.
- Marketing Preferences: Until you withdraw your consent.
Once the retention requirement ends, we will securely and permanently delete or anonymize your information.
8. Your Rights
You have a number of important rights regarding your personal information. bxbet respects those rights and helps you exercise them.
Right of Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of all your information.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. We will make the correction within a reasonable time.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Restrict Processing
In some circumstances you may restrict or object to the processing of your information.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format.
Right to Withdraw Consent
Where the processing of information is based on your consent, you may withdraw that consent at any time.
How to Exercise Your Rights
To exercise any of the above rights, please contact us. We will respond to your request as soon as possible after receiving it, normally within one month. If a request is complex or there are multiple requests, this timeframe may be extended to two months.
Protection of Minors
9 Age Verification Policy
bxbet provides services only to those aged 21 and above. We do not intentionally collect any personal information from minors (those under 21).
All users are required to verify their age at the time of registration. If we become aware that a minor is using our platform, their account will be closed immediately and the associated information will be securely deleted.
If you believe a minor is using our platform, please contact us immediately.
10. Policy Changes and Updates
10 Notice of Changes
bxbet may update this privacy policy from time to time. Changes may occur due to changes in services, the addition of new technology, or legal obligations.
For any significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after a change means you are considered to have agreed to the revised policy.
The latest version of this policy will always be available on our website. We recommend checking this page regularly.
Contact & Support
If you have any questions about this privacy policy or wish to exercise your rights, please contact us.
Live Chat Support
24/7 support in Bengali
Speak directly with our support team
Response Time
We typically respond to all privacy-related requests within 30 business days. For urgent matters, immediate assistance is available via live chat.